Turn it off now
Clicking Hard Drive Recovery
A clicking, ticking or knocking sound usually means the read/write heads have failed. Every second it runs can scrape data off the platters. Power it off now, then call.
What the clicking means
Failed heads
The heads can't read the platters and keep resetting, which makes the click.
Stuck heads
Heads stuck to the platter surface, often after a drop.
Platter damage
Scratches from heads contacting the surface.
Firmware fault
The drive can't read its own service area.
Power problems
Insufficient power from a failing USB port or adapter.
Motor issues
Clicking combined with beeping or no spin.
Do this right now
- Unplug the drive immediately.
- Don't keep restarting it to see if it comes back.
- Don't freeze, tap or shake the drive.
- Don't run recovery software on it.
- Call us for a quote and a free overnight label.
How we recover clicking drives
- The drive is opened only inside our certified ISO Class 5 cleanroom.
- Failed heads are replaced with matched donor heads.
- Engineers image the platters with proprietary tools.
- Recovery is done from the image, never the original.
- Manufacturer authorization keeps your warranty intact.
Turnaround times
ASAP
Recovery begins upon receipt of your device, 365 days a year, including evenings, weekends and holidays.
1 to 2 business days
24 to 48 hours during business hours, Monday through Friday. The fastest Standard turnaround in the industry.
5 to 7 business days
Completed during business hours. Smart devices such as phones and tablets take 10 to 14 business days.
No payment is needed to start. You pay only when your recovery is complete.
Frequently asked questions
Is data on a clicking hard drive recoverable?
In most cases, yes, especially if the drive was powered off quickly. The longer it clicks, the more damage occurs.
Does freezing a clicking drive work?
No. It can cause condensation and permanent damage. Don't try it.
How long does it take?
Priority recovery begins on arrival. Standard is 1 to 2 business days, depending on the damage.