Hard Drive Data Recovery
Clicking, beeping, not spinning, dropped or not recognized. DriveSavers recovers data from failed internal and external hard drives of every brand and capacity, including helium-filled drives.
Signs your hard drive has failed
Hard drives fail mechanically, electronically or logically. These are the symptoms our engineers see every day.
Clicking or grinding
Usually a read/write head failure. Continued power can scratch the platters.
Beeping or not spinning
Often a seized motor or heads stuck to the platter surface.
Not recognized
The drive powers on but your computer doesn't see it, or asks to format it.
Slow or freezing
Degrading heads or bad sectors. Copying files can push it over the edge.
Firmware failure
The drive identifies with the wrong name or capacity, or not at all.
Burnt smell or no power
Electronics failure on the circuit board, often after a power surge.
What to do right now
- Power the drive off and leave it off.
- Don't run recovery software or disk utilities on a drive that is clicking or not spinning.
- Don't open the drive. Dust on the platters can make data unrecoverable.
- Don't swap circuit boards. Modern boards are matched to the drive.
- Call us for a quote and a free overnight label.
How we recover hard drives
- Physical recoveries happen inside our certified ISO Class 5 cleanroom.
- Engineers replace failed heads and motors with matched donor parts when needed.
- Firmware and micro-component faults are addressed with proprietary tools.
- Every drive is imaged first, and recovery is done from the copy, not your original.
- Manufacturers authorize us to open sealed drives without voiding the warranty.
Turnaround times
ASAP
Recovery begins upon receipt of your device, 365 days a year, including evenings, weekends and holidays.
1 to 2 business days
24 to 48 hours during business hours, Monday through Friday. The fastest Standard turnaround in the industry.
5 to 7 business days
Completed during business hours. Smart devices such as phones and tablets take 10 to 14 business days.
No payment is needed to start. You pay only when your recovery is complete.
Frequently asked questions
Can data be recovered from a clicking hard drive?
In most cases, yes, if the drive is powered off quickly. Clicking usually means the heads must be replaced in a cleanroom before the data can be read.
Do you recover helium drives?
Yes. Helium-filled drives need specialized handling and resealing, which our cleanroom engineers perform routinely.
Will recovery void my drive's warranty?
No. All leading manufacturers authorize DriveSavers to open sealed drives, so you can still get an in-warranty replacement.