Dropped, Crushed and Broken Device Recovery
Dropped laptops, run-over phones, cracked flash drives and drives that fell off a desk while running. Physical damage looks hopeless, but the data is often still there. DriveSavers recovers it.
Physical damage we recover from
Dropped while running
Drives knocked over or dropped during use.
Crushed devices
Phones and drives run over or crushed.
Bent or snapped boards
Cracked circuit boards and snapped connectors.
Broken connectors
USB, SATA or charging ports torn off.
Bent laptops
Laptops with a bent chassis or crushed corner.
Shipping damage
Devices damaged in transit.
Do this right now
- Stop using the device and power it off.
- Don't try to straighten, glue or solder anything.
- Keep all broken pieces together.
- Don't open hard drives outside a cleanroom.
- Call us for a quote and a free overnight label.
How we recover damaged devices
- Hard drives are opened only in our certified ISO Class 5 cleanroom.
- Damaged heads, motors and boards are replaced with matched parts.
- Flash memory is read at the chip level when boards are destroyed.
- Engineers image the device and recover from the copy.
- Manufacturer authorization keeps your warranty intact.
Turnaround times
ASAP
Recovery begins upon receipt of your device, 365 days a year, including evenings, weekends and holidays.
1 to 2 business days
24 to 48 hours during business hours, Monday through Friday. The fastest Standard turnaround in the industry.
5 to 7 business days
Completed during business hours. Smart devices such as phones and tablets take 10 to 14 business days.
No payment is needed to start. You pay only when your recovery is complete.
Frequently asked questions
My drive fell while it was running. What should I do?
Turn it off and don't power it on again. Drops while spinning damage the heads, and running it can scratch the platters.
Can you recover a phone that was run over?
Often, yes, if the memory chip survived. We evaluate it for free.
Is it worth trying a new USB cable?
Once. If the drive clicks, beeps or isn't detected, stop and call.