NAS Data Recovery
Home and office network-attached storage from Synology, QNAP, Western Digital, Buffalo, Netgear and others. When the volume crashes, a drive fails during a rebuild, or an update leaves it unreadable, DriveSavers recovers the data.
NAS problems we recover from
Volume crashed
The NAS reports the volume as crashed or degraded.
Failed during rebuild
A second drive failed while replacing the first.
Won't boot
The NAS itself is dead or stuck starting up.
Failed firmware update
An update left the storage pool unreadable.
Deleted shares
Shared folders deleted by mistake or by an attacker.
Ransomware on NAS
Files encrypted on an internet-exposed NAS.
Before you call
- Shut the NAS down cleanly if you can.
- Don't run a volume fix or start a rebuild from the NAS interface.
- Label each drive with its bay number before removing it.
- Don't put the drives in another NAS to test them.
- Call us for a quote and shipping instructions.
How we recover NAS devices
- Every member drive is imaged, failed drives in our certified cleanroom.
- Engineers reconstruct the storage pool from images using proprietary tools.
- Linux-based file systems such as EXT4 and Btrfs are supported.
- Encrypted volumes are recovered with your credentials.
- Recovered data is returned on a new drive.
Turnaround times
ASAP
Recovery begins upon receipt of your device, 365 days a year, including evenings, weekends and holidays.
1 to 2 business days
24 to 48 hours during business hours, Monday through Friday. The fastest Standard turnaround in the industry.
5 to 7 business days
Completed during business hours. Smart devices such as phones and tablets take 10 to 14 business days.
No payment is needed to start. You pay only when your recovery is complete.
Frequently asked questions
Do I need to send the NAS enclosure?
Usually just the drives, labeled by bay. For some encrypted or proprietary systems we may ask for the enclosure too.
My NAS says the volume is crashed. Is the data gone?
Usually not. A crashed status means the NAS can't assemble the volume, but the data is often still on the drives.
Can you recover ransomware-encrypted NAS files?
Sometimes. See our ransomware recovery service for how we approach it.