Data Recovery Cost and Process
No surprises. You get a price range before you ship, a firm cost after a free evaluation, and you never pay more than the maximum you were quoted.
The data recovery process, step by step
- 1
Call for a quote
An advisor gives you an initial price range for each service level.
- 2
Ship for free
We email a free overnight FedEx label, or you can drop off in Novato.
- 3
Free evaluation
Engineers examine the device and call you with the results and cost.
- 4
You decide
Approve the recovery or decline. If you decline, you pay nothing.
- 5
Pay and receive
Pay when recovery is complete. Your data ships on a new device.
How pricing works
- Every data loss is different, so pricing starts as a range.
- The final cost depends on the complexity of the failure, how completely the data is recovered, and the turnaround you choose.
- A successful recovery generally falls in the top third of the original range.
- The final cost will never exceed the maximum you were first quoted.
- We always attempt to recover all the data on the device, so the work is the same whether you need one file or every file.
Payment options
- No payment is needed to start. You pay after recovery is complete, before shipping or pickup.
- All major credit and debit cards, and PayPal.
- Monthly payment plans through Affirm or PayPal Credit.
- Purchase orders and NET terms for approved companies and government institutions.
Service levels and turnaround times
ASAP
Recovery begins upon receipt of your device, 365 days a year, including evenings, weekends and holidays.
1 to 2 business days
24 to 48 hours during business hours, Monday through Friday. The fastest Standard turnaround in the industry.
5 to 7 business days
Completed during business hours. Smart devices such as phones and tablets take 10 to 14 business days.
Pricing FAQ
Why is professional data recovery priced higher than software?
It takes decades of experience, years of software development, specialized tools and a certified cleanroom. Software can't fix a physical failure, and running it on a failing drive can make things worse.
What if only some of my files are recovered?
The final cost reflects how complete the recovery is. If the files you told us matter most can't be recovered, there's no charge.
Why might someone else quote a different price?
Our pricing is a range that depends on your specific device, so only a DriveSavers advisor can quote it accurately.