RAID Data Recovery
Multiple failed members, a rebuild that went wrong, a dead controller or a volume that won't mount. DriveSavers recovers data from every RAID level and configuration, with Priority service that starts the moment your drives arrive.
RAID failures we recover from
Multiple drive failures
More drives failed than the array can tolerate.
Failed rebuild
A rebuild started on the wrong drive or stopped partway through.
Controller failure
The RAID controller died or lost its configuration.
Accidental reinitialization
The array was reconfigured or initialized by mistake.
Degraded and slow
One or more members failing and the volume barely responding.
Corrupted volume
The array is online but the file system won't mount.
Before you call
- Don't force a rebuild or reinitialize the array.
- Don't run file system check tools on a degraded volume.
- Label each drive with its slot position before removing it.
- Note the controller, RAID level, stripe size if known, and what happened.
- Call us for a quote and shipping instructions.
How we recover RAID arrays
- Each member drive is recovered and imaged, physically failed drives in our cleanroom.
- Engineers rebuild the array virtually from the images, never writing to your originals.
- Proprietary tools handle hardware, software and proprietary vendor RAID.
- Remote recovery may be possible for logical failures on systems too large to ship.
- Priority service runs 365 days a year, including nights and weekends.
Turnaround times
ASAP
Recovery begins upon receipt of your device, 365 days a year, including evenings, weekends and holidays.
1 to 2 business days
24 to 48 hours during business hours, Monday through Friday. The fastest Standard turnaround in the industry.
5 to 7 business days
Completed during business hours. Smart devices such as phones and tablets take 10 to 14 business days.
No payment is needed to start. You pay only when your recovery is complete.
Frequently asked questions
Can you recover a RAID 5 with two failed drives?
Often, yes. We recover each failed member individually, then reconstruct the array from images.
Should I try a rebuild first?
No. A rebuild on a failing array is the most common way RAID data becomes unrecoverable. Power it down and call.
Do you need the controller?
Usually only the drives, labeled by slot. Your advisor will tell you if your configuration needs the controller or enclosure.