Don't dry it, don't power it on
Water Damage Data Recovery
Floods, spills, pools and burst pipes. Water damage is recoverable more often than people think, but corrosion starts fast and drying a device the wrong way can make it permanent. Call before you try anything.
Water damage we recover from
Flooded drives and computers
Hard drives, servers and computers caught in a flood.
Submerged phones
iPhones and Android phones dropped in water.
Laptop spills
Coffee, water and drinks on a laptop keyboard.
Salt water
Ocean and pool water, which corrodes faster.
Burst pipes and leaks
Server rooms and offices hit by water from above.
Disaster recovery
Hurricanes and storms affecting whole businesses.
Do this right now
- Don't turn it on or charge it.
- Don't use a hair dryer, oven or rice to dry it.
- If a hard drive is still wet, keep it sealed in a bag so it doesn't dry out before we see it.
- Ship it as soon as possible. Corrosion spreads over time.
- Call us for a quote and a free overnight label.
How we recover water damaged devices
- Devices are cleaned and decontaminated in the lab.
- Corroded components are treated at the board level.
- Hard drives with contaminated platters are cleaned in our cleanroom.
- Engineers image the device and recover from the copy.
- We have recovered data from devices that spent days underwater.
Turnaround times
ASAP
Recovery begins upon receipt of your device, 365 days a year, including evenings, weekends and holidays.
1 to 2 business days
24 to 48 hours during business hours, Monday through Friday. The fastest Standard turnaround in the industry.
5 to 7 business days
Completed during business hours. Smart devices such as phones and tablets take 10 to 14 business days.
No payment is needed to start. You pay only when your recovery is complete.
Frequently asked questions
Should I put my wet phone in rice?
No. Rice doesn't stop corrosion and can leave starch inside the device. Power it off and ship it to us.
Should I let a wet hard drive dry?
No. Drying can leave mineral deposits on the platters. Keep it sealed in a plastic bag and send it as is.
Can you help after a flood that hit our whole office?
Yes. Call an advisor to plan a multi-device recovery and Priority service.