Encrypted Drive Data Recovery
Encryption protects your data from everyone, including you, when the drive fails. DriveSavers engineers are certified to safely recover file-level and hardware-encrypted data from failed drives and devices.
Encryption we work with
BitLocker
Windows drives encrypted with BitLocker.
FileVault
Mac volumes encrypted with FileVault, including Apple silicon Macs.
VeraCrypt and others
Software-encrypted volumes and containers.
Self-encrypting drives
SSDs and hard drives with hardware encryption.
Encrypted enclosures
External drives that encrypt at the USB bridge.
Enterprise encryption
Managed encryption used by businesses and government.
Before you call
- Stop using the failed drive.
- Locate your password, PIN or recovery key.
- Ask your IT team for escrowed keys if the device is managed.
- Keep the original enclosure for external drives.
- Call us for a quote and a free overnight label.
How we recover encrypted drives
- Engineers are certified to recover encrypted files and drives.
- Physical failures are recovered first, in our cleanroom if needed.
- Data is decrypted using the credentials you provide.
- Your data is protected by audited security controls.
- Annual SSAE 18 SOC 2 Type II audit.
Turnaround times
ASAP
Recovery begins upon receipt of your device, 365 days a year, including evenings, weekends and holidays.
1 to 2 business days
24 to 48 hours during business hours, Monday through Friday. The fastest Standard turnaround in the industry.
5 to 7 business days
Completed during business hours. Smart devices such as phones and tablets take 10 to 14 business days.
No payment is needed to start. You pay only when your recovery is complete.
Frequently asked questions
Can you recover an encrypted drive without the key?
Encryption is designed to make that impossible. We recover the encrypted data from failed hardware, then decrypt it with your password or recovery key.
My BitLocker drive failed. Can you help?
Yes. Send the drive and have your BitLocker recovery key ready.
Is my decrypted data secure with you?
Yes. Our security controls are independently audited every year under SSAE 18 SOC 2 Type II.