Mac Data Recovery
MacBook Air, MacBook Pro, iMac, Mac mini and Mac Pro. DriveSavers has recovered data from Macs since 1985, including newer models with storage soldered to the logic board and encrypted by default.
Mac problems we recover from
Won't boot
Stuck on the Apple logo, a folder with a question mark, or a black screen.
Liquid damage
Coffee, water or other spills on a MacBook keyboard or logic board.
Soldered storage
Apple silicon and T2 Macs with storage built into the logic board.
Failed macOS update
An interrupted update or reinstall that leaves the volume unreadable.
Fusion and Time Machine drives
Split Fusion drives and failed Time Machine backup disks.
Dropped or cracked
Impact damage to the chassis, board or internal drive.
What to do right now
- Shut the Mac down and don't keep restarting it.
- Don't reinstall macOS or erase the drive.
- After a spill, unplug it, power it off and don't charge it.
- Have your login password ready. It's needed for encrypted Macs.
- Call us for a quote and a free overnight label.
How we recover Macs
- Engineers recover data from Apple silicon and T2 Macs with soldered, encrypted storage.
- Logic board-level work is performed to get the system readable long enough to recover data.
- Removable drives in older Macs are recovered in our certified cleanroom.
- Using our service won't affect your Apple warranty.
- Apple Service Providers refer customers to DriveSavers.
Turnaround times
ASAP
Recovery begins upon receipt of your device, 365 days a year, including evenings, weekends and holidays.
1 to 2 business days
24 to 48 hours during business hours, Monday through Friday. The fastest Standard turnaround in the industry.
5 to 7 business days
Completed during business hours. Smart devices such as phones and tablets take 10 to 14 business days.
No payment is needed to start. You pay only when your recovery is complete.
Frequently asked questions
Can you recover data from a MacBook with soldered storage?
Often, yes. Newer Macs require board-level work and the user's password because the storage is encrypted and tied to the logic board.
Do I need to send the whole Mac?
For Macs with soldered storage, yes. For older Macs with a removable drive, the drive alone is enough.
Will this void my AppleCare?
No. Our process won't affect your Apple warranty.